CLIENT SERVICE ASSOCIATE

Job Descriptions:

• Provide day to day support of clients’ activities

• Maintaining & complete the onboarding process with new client.

• Provide relationship management by conducting regular client reviews

• Active communication with important key stakeholders – Sales Team & Development Team

• Maintain and understand key processes and control requirement for all Cynopsis Solutions Product

• Provide Business Continuity Planning and support

• Understanding the lifecycle of a product defined by Cynopsis Solutions

• Build and maintain contact with all new and existing clients to ensure high level of clients satisfaction

• Keep abreast on Cynopsis Solutions development and advise customers accordingly

• Ensure all customers’ request and actions are followed up diligently and on time

• Provide quality service and customer satisfaction in all aspects of work

Requirements:

• Diploma / Degree in any field

• Fresh Graduates are welcome to apply

• Excellent communication & interpersonal skills.

• IT skills/programming knowledge is a plus

• Positive Attitude

• A Go-Getter person

• Strong ability to connect with people.

• Excellent Teamwork & Leadership Abilities