CLIENT SERVICE ASSOCIATE
Job Descriptions:
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Provide day to day support of clients’ activities
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Maintaining & complete the onboarding process with new client.
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Provide relationship management by conducting regular client reviews
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Active communication with important key stakeholders – Sales Team & Development Team
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Maintain and understand key processes and control requirement for all Cynopsis Solutions Product
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Provide Business Continuity Planning and support
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Understanding the lifecycle of a product defined by Cynopsis Solutions
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Build and maintain contact with all new and existing clients to ensure high level of clients satisfaction
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Keep abreast on Cynopsis Solutions development and advise customers accordingly
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Ensure all customers’ request and actions are followed up diligently and on time
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Provide quality service and customer satisfaction in all aspects of work
Requirements:
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Diploma / Degree in any field
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Fresh Graduates are welcome to apply
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Excellent communication & interpersonal skills.
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IT skills/programming knowledge is a plus
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Positive Attitude
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A Go-Getter person
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Strong ability to connect with people.
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Excellent Teamwork & Leadership Abilities