CLIENT SERVICE ASSOCIATE

Job Descriptions:

  • Provide day to day support of clients’ activities

  • Maintaining & complete the onboarding process with new client.

  • Provide relationship management by conducting regular client reviews

  • Active communication with important key stakeholders – Sales Team & Development Team

  • Maintain and understand key processes and control requirement for all Cynopsis Solutions Product

  • Provide Business Continuity Planning and support

  • Understanding the lifecycle of a product defined by Cynopsis Solutions

  • Build and maintain contact with all new and existing clients to ensure high level of clients satisfaction

  • Keep abreast on Cynopsis Solutions development and advise customers accordingly

  • Ensure all customers’ request and actions are followed up diligently and on time

  • Provide quality service and customer satisfaction in all aspects of work

Requirements:

  • Diploma / Degree in any field

  • Fresh Graduates are welcome to apply

  • Excellent communication & interpersonal skills.

  • IT skills/programming knowledge is a plus

  • Positive Attitude

  • A Go-Getter person

  • Strong ability to connect with people.

  • Excellent Teamwork & Leadership Abilities

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